Great Service by local company

The weather, news and topics not related to BBQ.

Moderator: TBBQF Deputies

User avatar
bsooner75
Chuck Wagon
Posts: 4532
Joined: Mon Jan 16, 2012 5:34 pm
Location: Little Elm, TX
Contact:

Great Service by local company

Postby bsooner75 » Thu Jun 28, 2018 7:19 am

Wanted to give a shoutout to a company that makes a heck of a product and stands behind it in the rare case an issue should arise.

I have been a big fan of Bison Coolers and their products for years. They are out of Fort Worth and American Made. I have a cooler (from when they were Brute Outdoors). We’ve given multiple Tumblers as gifts.

My wife and kids gave me a Tumbler for Fathers Day 3 years ago. For the most part I have used it everyday since. Over the last couple weeks the ice didn’t seem to hold as well then a couple of days ago it started sweating. I shot them a quick email to see if it was just from daily use or something went wrong with the cup. Well, they took just long enough to look at the pics I sent to say the vacuum seal was lost somehow and to ask me to send them my address.

24 hours later here is my brand new tumbler. That’s customer service folks. This is and the fact that this is the first issue I have had with one of their products is what keeps me coming back. Check them out if you are in the market for a cooler, tumbler, growler etc.

ImageImage


Sent from my iPhone using Tapatalk
User avatar
TX1911
Deputy
Posts: 1539
Joined: Wed Sep 15, 2010 10:30 am
Location: Richmond, Texas
Contact:

Re: Great Service by local company

Postby TX1911 » Thu Jun 28, 2018 8:38 am

I've got a Brute 50qt. Love it for the cook offs.

I've actually become more of an RTIC guy as of late. You know, that whole Houston v. Dallas thing. :D
Custom 24x48 offset trailer pit
Camp Chef DLX Pellet Grill
Vision B Series kamado
Huntington Forge 490 Gas Grill
User avatar
bsooner75
Chuck Wagon
Posts: 4532
Joined: Mon Jan 16, 2012 5:34 pm
Location: Little Elm, TX
Contact:

Re: Great Service by local company

Postby bsooner75 » Thu Jun 28, 2018 10:33 am

TX1911 wrote:I've got a Brute 50qt. Love it for the cook offs.

I've actually become more of an RTIC guy as of late. You know, that whole Houston v. Dallas thing. :D


Lol - don’t let the Fort Worth guys know you linked them with Dallas.

I spent a year in Houston one week :)


Sent from my iPhone using Tapatalk
User avatar
txsmkmstr
Cowboy
Posts: 468
Joined: Tue Jun 14, 2011 7:13 pm
Location: Tyler, TX
Contact:

Re: Great Service by local company

Postby txsmkmstr » Thu Jun 28, 2018 10:40 am

bsooner75 wrote:I spent a year in Houston one week :)



That's GOLD right there..... :thap:
Custom LSG 24x40 - 36" Blackstone - (others - R & O FatGirl, ETSC RK-250, Tejas 1628 - all sold)
User avatar
TX1911
Deputy
Posts: 1539
Joined: Wed Sep 15, 2010 10:30 am
Location: Richmond, Texas
Contact:

Re: Great Service by local company

Postby TX1911 » Thu Jun 28, 2018 11:38 am

bsooner75 wrote:
TX1911 wrote:Lol - don’t let the Fort Worth guys know you linked them with Dallas.


In for a penny..... :laughing7:
Custom 24x48 offset trailer pit
Camp Chef DLX Pellet Grill
Vision B Series kamado
Huntington Forge 490 Gas Grill
User avatar
GRailsback
Bandolero
Posts: 738
Joined: Tue Nov 19, 2013 4:44 pm
Location: Cypress TX.
Contact:

Re: Great Service by local company

Postby GRailsback » Thu Jun 28, 2018 12:25 pm

I have a couple of Brute coolers as well. They are heavy, even when they are empty, but they work very well. Will be using a couple of them today to head to the lake. I put the Texas Flag decals on the top of mine.
User avatar
rms827
Bandolero
Posts: 547
Joined: Fri Apr 28, 2017 4:45 am
Location: People's Republic of California
Contact:

Re: Great Service by local company

Postby rms827 » Fri Jun 29, 2018 5:41 am

Great to hear. It seems like all I run into anymore is rotten companies (not true at all, but it FEELS that way), so it's nice to hear about a company making great products and taking care of their customers. :cheers: :wav: :salut: :texas:
Rec Tec 680
Weber 22" Premium Kettle Grill in Green

"Nobody Beats Me in the Kitchen" - Casey Ryback (Steven Seagal - Under Siege 2)
Life's Too Short for Bad BBQ.

Return to “General Discussion”

Who is online

Users browsing this forum: Exabot [Bot] and 4 guests