Props to Stok Customer Service

Any type of high heat grill.

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jwh
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Props to Stok Customer Service

Postby jwh » Mon Aug 28, 2017 5:49 pm

I purchased a Stok drum grill a few months back and have successfully cooked multiple things on it, including using it for smoking a pork butt, smoked jalapenos, chili, etc. The cast iron grate is wonderful. The insert system -while maybe convenient- is not necessary, as there are ways around to make any grill work.

However, while smoking some chiles and meat Saturday, I noticed the grill starting to droop. As it turns out, the metal around one of the legs seems "bendy," i.e. pliable, etc.

Stok Customer Service: +1

It's been several months since I bought this, I have no receipt. I called to ask about it, and -no questions asked (other than what the problem was)- they're sending me another base out (which is where the problem is. Did not ask for proof of purchase.

Good for them!
Josh
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castironchris
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Re: Props to Stok Customer Service

Postby castironchris » Tue Aug 29, 2017 3:56 am

nice!!!
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Re: Props to Stok Customer Service

Postby OldUsedParts » Tue Aug 29, 2017 6:35 am

good deal, Josh, and thanks for the reporting - - - I had the same experience with Pit Boss. Even tho I had caused the problem and couldn't find my receipt, they shipped my part the next day no questions asked. Good Customer Service and Word of Mouth is better than any Marketing Strategy IMHO :tup:
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Re: Props to Stok Customer Service

Postby bogiedr » Thu Sep 14, 2017 9:34 pm

This is excellent! We normally complaint about bad CS, it is good that in this forum good CS gets some love. Tells me who to buy from next!!!
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jwh
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Re: Props to Stok Customer Service

Postby jwh » Thu Sep 14, 2017 9:44 pm

Yep. Got the new base Tuesday.
Josh

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