Green Mountain Grill issues
Moderator: TBBQF Deputies
- bogiedr
- Cowboy
- Posts: 257
- Joined: Mon May 08, 2017 9:18 pm
- Contact:
Green Mountain Grill issues
Stop me if you've heard this before! My GMG Daniel Boone Prime is about 13 months old. When it works it has been fantastic, however during that period of time we've had to replace a faulty igniter one month into ownership. Roughly six months ago, the power supply went bad. Four weeks ago it started running about 50 degrees hotter than the set temp. GMG determined I had a bad control panel, by the way, customer support has been fantastic. They shipped a new control panel, swapped it out, it now started to run 70 degrees hotter. One more call, we updated the profile and software on the smoker, still 60 to 70 degrees hotter. After too many calls, they now think that the heat sensor is bad, they want photos of my set up to make sure I have the heat shield and everyone else set properly, mind you I have been told by GMG to adjust the heat shield 3 different ways … the smoker now runs 115 degrees hotter! I will probably get a new sensor once photos are provided. It has 2 years of warranty left. Thinking of taking a drive to my local land fill and disposing of it I bought it because of the convenience but it has become inconvenient. Oh well, thanks for letting me vent, I guess the Kamado Joe is still king.
Hit them straight
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
- OldUsedParts
- Deputy
- Posts: 21613
- Joined: Sun May 15, 2011 7:09 pm
- Location: Montgomery, Texas
- Contact:
Re: Green Mountain Grill issues
Good Luck with this, Podnah, there should be some more knowledgeable comments from the members later.
I am determined to sustain myself as long as possible & die like a soldier who never forgets what is due to his own honor & that of his country—Victory or Death. William Barret Travis - Lt. Col. comdt "The Alamo"
- bogiedr
- Cowboy
- Posts: 257
- Joined: Mon May 08, 2017 9:18 pm
- Contact:
Re: Green Mountain Grill issues
OUP, thanks, that's why I love this forum. It feels like family!
Rorschach, agree completely with your assessment. I do give them credit for the prompt responses and fast parts replacement shipments. By now I would have thought they would have asked me to pick up a new smoker at a local dealer returning my old one to the dealer.
I also prefer using charcoal however, like you health issues keep me from babysitting my Kamado and my Weber's. In the summer it's unbearably hot and humid, just like Texas so that's where a pellet smoker comes in handy. I will send them photos tomorrow and they will probably call me within an hour of reviewing what the want to review and send me the latest new part
Thanks and stay healthy.
Rorschach, agree completely with your assessment. I do give them credit for the prompt responses and fast parts replacement shipments. By now I would have thought they would have asked me to pick up a new smoker at a local dealer returning my old one to the dealer.
I also prefer using charcoal however, like you health issues keep me from babysitting my Kamado and my Weber's. In the summer it's unbearably hot and humid, just like Texas so that's where a pellet smoker comes in handy. I will send them photos tomorrow and they will probably call me within an hour of reviewing what the want to review and send me the latest new part
Thanks and stay healthy.
Hit them straight
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
-
- Wrangler
- Posts: 94
- Joined: Sat Mar 03, 2018 11:01 pm
- Location: San Antonio, TX
- Contact:
Re: Green Mountain Grill issues
bogiedr wrote:OUP, thanks, that's why I love this forum. It feels like family!
Rorschach, agree completely with your assessment. I do give them credit for the prompt responses and fast parts replacement shipments. By now I would have thought they would have asked me to pick up a new smoker at a local dealer returning my old one to the dealer.
I also prefer using charcoal however, like you health issues keep me from babysitting my Kamado and my Weber's. In the summer it's unbearably hot and humid, just like Texas so that's where a pellet smoker comes in handy. I will send them photos tomorrow and they will probably call me within an hour of reviewing what the want to review and send me the latest new part
Thanks and stay healthy.
You too!
FWIW the Masterbuilt gravity smokers have a full control system analogous to today's pellet grills, but use charcoal and wood chunks you load in a hopper. That's why they've caught some interest from me, without having to spend multiple thousands of $ on a Myron Mixon or Stumps or such.
https://www.masterbuilt.com/pages/gravity-series
- bowhnter
- Chuck Wagon
- Posts: 3985
- Joined: Mon Mar 26, 2007 1:01 pm
- Location: Van Alstyne, TX
- Contact:
Re: Green Mountain Grill issues
I have nothing to offer other than I just got a new Grilla Silverbac last week.
My first cook was Friday and the temp promptly went to 300 (I was set at 250). It stayed there for about 20-30 minutes before I decided to lower the temp (to 240) and switch from pro to PID mode. It dropped to 160 and stayed there.
It was 3 hrs in, so I gave up and finished the ribs on the Webber kettle.
Grilla CS (two different ppl) thinks it was a bad batch of pellets. I’m not buying that, but going to vacuum it out and start over with another bag/brand today.
Good luck getting it resolved. At least their CS is responsive, otherwise it would be worse!
My first cook was Friday and the temp promptly went to 300 (I was set at 250). It stayed there for about 20-30 minutes before I decided to lower the temp (to 240) and switch from pro to PID mode. It dropped to 160 and stayed there.
It was 3 hrs in, so I gave up and finished the ribs on the Webber kettle.
Grilla CS (two different ppl) thinks it was a bad batch of pellets. I’m not buying that, but going to vacuum it out and start over with another bag/brand today.
Good luck getting it resolved. At least their CS is responsive, otherwise it would be worse!
Mike
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
- Papa Tom
- Deputy
- Posts: 6774
- Joined: Sat Jun 30, 2007 9:40 am
- Location: Oak Point, TX
- Contact:
Re: Green Mountain Grill issues
I'm not buying the bad pellet story especially in the PID mode something ain't right.
I can see the overshoot on startup and can see it lasting a while BC pellet delivery isn't instant and typically @ startup the auger runs for 4 Min. b 4 turning control over to the electronic temp control.
Let us know how today's cook turns out.
I can see the overshoot on startup and can see it lasting a while BC pellet delivery isn't instant and typically @ startup the auger runs for 4 Min. b 4 turning control over to the electronic temp control.
Let us know how today's cook turns out.
tarde venientibus ossa....
- bowhnter
- Chuck Wagon
- Posts: 3985
- Joined: Mon Mar 26, 2007 1:01 pm
- Location: Van Alstyne, TX
- Contact:
Re: Green Mountain Grill issues
It was a fail.
I cleaned all old pellets out, vacuumed, started fresh.
Turned it on, set at 250 PID, it never got above 140 and after 30 mins, shut itself down. I took the deflector off and the pot was overflowed and smoldering.
Emailed CS for a phone call, too much to discuss over email.
I cleaned all old pellets out, vacuumed, started fresh.
Turned it on, set at 250 PID, it never got above 140 and after 30 mins, shut itself down. I took the deflector off and the pot was overflowed and smoldering.
Emailed CS for a phone call, too much to discuss over email.
Mike
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
- Papa Tom
- Deputy
- Posts: 6774
- Joined: Sat Jun 30, 2007 9:40 am
- Location: Oak Point, TX
- Contact:
Re: Green Mountain Grill issues
Bogiedr Sorry for jumping on your thread.
BH sounds like combustion fan issue...
BH sounds like combustion fan issue...
tarde venientibus ossa....
- bowhnter
- Chuck Wagon
- Posts: 3985
- Joined: Mon Mar 26, 2007 1:01 pm
- Location: Van Alstyne, TX
- Contact:
Re: Green Mountain Grill issues
Yes, apologies bogiedr. I hope you get the part you need to get it corrected this time.
At least GM CS seems to be pretty decent.
At least GM CS seems to be pretty decent.
Mike
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
- bogiedr
- Cowboy
- Posts: 257
- Joined: Mon May 08, 2017 9:18 pm
- Contact:
Re: Green Mountain Grill issues
Bowhntr, I can't complain about the response from tech support, I am frustrated with the Boone, not tech support although I have received conflicting things to try, guess they were just trying to understand why it's not working right. I will say I love this smoker however, if I can't get it right I will move on and get a Rec Tec 580. My young neighbor has tons of patience. I will give it to him.
Hit them straight
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
- bogiedr
- Cowboy
- Posts: 257
- Joined: Mon May 08, 2017 9:18 pm
- Contact:
Re: Green Mountain Grill issues
Well, GMG tells me the heat sensor shipped yesterday, should be here Monday. So for Sunday I am planning filets with baked Yukon Golds. Sounds like a job for the Weber Kettle. Will update story, hopefully my sideways pics will be fixed!
Hit them straight
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
- bowhnter
- Chuck Wagon
- Posts: 3985
- Joined: Mon Mar 26, 2007 1:01 pm
- Location: Van Alstyne, TX
- Contact:
Re: Green Mountain Grill issues
Did ya get yer sensor replaced?
Mike
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
Primo Oval XL
Grilla Silverbac
Weber 26”, 22”, and Jumbo Joe
Weber Genesis
Ooni Pro Pizza oven
Blackstone 22 and 36
- bogiedr
- Cowboy
- Posts: 257
- Joined: Mon May 08, 2017 9:18 pm
- Contact:
Re: Green Mountain Grill issues
Not yet. Received sensor Saturday but it's been raining here. Tuesday morning was beautiful but I was driving to my weekly chemo session so, I am trash for the week into next Tuesday. Let's see how I feel as the week progresses, will update!
Hit them straight
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
- Rambo
- Deputy
- Posts: 8470
- Joined: Mon Apr 02, 2012 10:39 pm
- Location: Lufkin, TEXAS
- Contact:
Re: Green Mountain Grill issues
bogiedr wrote:Not yet. Received sensor Saturday but it's been raining here. Tuesday morning was beautiful but I was driving to my weekly chemo session so, I am trash for the week into next Tuesday. Let's see how I feel as the week progresses, will update!
I hope you feel better BD
- bogiedr
- Cowboy
- Posts: 257
- Joined: Mon May 08, 2017 9:18 pm
- Contact:
Re: Green Mountain Grill issues
Thank you brother Rambo. Papa Tom, as a matter of fact I received two parts from GMG, they sent the sensor as promised but also sent the combustion fan! I called them in case they made a mistake so I could ship it back. My rep said that he wanted to make sure all the bases were covered. After all the things that have gone wrong he said that if the sensor did not fix the problem, the fan will as you indicated! I will try the fan first, easier to swap. Thank you all for the help, as soon as I get it going I will report back!
Hit them straight
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
BogieDr
Kamado Joe Classic
Weber Little Joe
Weber 22.5 Performer
Weber Genesis II LX S-440
Green Mountain Daniel Boone prime
Return to “Pellet Cookers and Smokers”
Who is online
Users browsing this forum: No registered users and 61 guests